FREQUENTLY ASKED QUESTIONS

1. Ordering & Payment
How do I place an order?
Browse our collection, add items to your cart, and complete checkout. You’ll receive immediate confirmation via email.

What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.

Is my payment secure?
Yes, all transactions are encrypted with 256-bit SSL technology.

2. Shipping & Delivery
How long does shipping take?

• Standard: 3-5 business days
• Express: 2 business days
• International: 5-10 business days

Can I track my order?
Yes, tracking information is emailed once your order ships.

3. Returns & Exchanges
What’s your return policy?
Unworn items can be returned within 30 days. See full details at 124footwear.com/returns

How do I exchange an item?
Return the original product and place a new order for your preferred size/color.

4. Product Information
How do I find my size?
Detailed size charts are available on each product page.

How should I care for my shoes?
Use appropriate cleaners for the material (leather, suede, etc.). Avoid excessive moisture.

5. Account Help
How do I reset my password?
Use the “Forgot Password” link on the login page.

Can I modify my order after purchase?
Contact us immediately – we’ll assist if your order hasn’t shipped.

6. International Orders
Do you ship worldwide?
Yes, we deliver to most countries. Shipping rates vary by destination.

Who pays customs fees?
International customers are responsible for any applicable duties/taxes.

7. Customer Service
How can I contact you?
Visit 124footwear.com/contact for our contact form and live chat hours.

What are your response times?
We typically respond within 24 business hours.

For additional questions: 124footwear.com/help-center