SHIPPING & RETURNS POLICY
1. Shipping Options
We offer:
- Standard Shipping: 3-5 business days ($6.95 or free over $75)
- Express Shipping: 2 business days ($12.95)
- International Shipping: Rates vary by destination
2. Processing Time
Orders typically ship within:
- 1-2 business days for in-stock items
- 3-5 business days during peak seasons
- Does not include weekends/holidays
3. Returns & Exchanges
- 30-day return window from delivery date
- Items must be unworn with original tags
- Return form required (available at 124footwear.com/returns)
4. Refund Process
- Allow 5-7 business days after we receive return
- Refunded to original payment method
- Original shipping costs non-refundable
5. International Customers
- Customs fees/duties are customer’s responsibility
- Return shipping costs not covered
- Mark packages as “RETURNED GOODS”
6. Damaged/Defective Items
Contact us within 7 days:
- Include photos of damage
- We’ll provide return shipping label
- Full refund or replacement offered
7. Tracking Your Order
You’ll receive:
- Order confirmation email
- Shipping notification with tracking #
- Delivery updates from carrier
8. Size Exchanges
For wrong sizes:
- Return original items
- Place new order for correct size
- Email us for price adjustment if needed
9. Non-Returnable Items
Cannot be returned:
- Customized footwear
- Final sale items (marked during purchase)
- Worn or damaged merchandise
10. Holiday Shipping
During peak periods:
- Allow extra processing time
- Earlier order deadlines apply
- Check seasonal notices at 124footwear.com/holiday-schedule
For complete details: 124footwear.com/shipping-info